PBL Lab Privacy Policy

Information We Collect

• Account and profile information, including full name, username, email address, phone number, profile image, and account role.
• Authentication and sign-up information used to create and manage secure user accounts.
• Laboratory workflow and operational data entered by authorized users, including samples, tests, notes, patient-related records, reports, and status updates.
• Uploaded files and media, such as branding assets, laboratory documents, attachments, and images submitted by users.
• Device and technical information including device type, operating system, app version, IP address, login activity, and diagnostic logs required for security and reliability.

How We Use Information

• Create and manage user accounts and authentication sessions.
• Provide laboratory workflow, reporting, administration, and operational features.
• Store and synchronize user preferences, records, and uploaded content.
• Improve security, monitor unauthorized access, troubleshoot technical issues, and maintain platform stability.
• Communicate important service-related notifications and account updates.

Third-Party Services

PBL Lab may use trusted third-party infrastructure and cloud providers for hosting, authentication, secure storage, databases, APIs, and file management. These providers may process data only as necessary to operate and secure the service.

As of this release, the app does not include advertising SDKs or third-party tracking frameworks used for targeted advertising.

Data Sharing

We do not sell personal information. Data may only be shared with:

• Authorized laboratory administrators and staff.
• Service providers required to operate secure infrastructure and application functionality.
• Legal authorities when required by applicable law, regulation, or valid legal process.

Data Retention and Security

Information is retained only for as long as necessary to provide the service, maintain operational records, comply with legal obligations, and resolve disputes where applicable.

We implement reasonable technical and organizational safeguards, including encrypted network communication, authentication controls, and secure storage technologies where supported.

User Accounts and Authentication

Users are responsible for maintaining the confidentiality of their login credentials and for all activity performed under their account.

PBL Lab reserves the right to suspend or terminate accounts that violate platform rules, misuse laboratory systems, or compromise security.

Your Rights

Depending on your jurisdiction and applicable laws, you may have the right to access, update, correct, delete, or restrict certain personal information associated with your account.

Requests related to privacy or personal data may be submitted through the contact information provided by the laboratory administrator.

Children's Privacy

PBL Lab is not intended for use by children without authorization from a parent, guardian, healthcare institution, or authorized organization where required by law.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or security practices. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact and Support

If you have questions about this Privacy Policy, your personal data, account access, or technical support, you may contact PBL using the information below.

• Business Name: PBL
• Support Email: samer@pbl-lb.com
• Phone Number: +961 71 445 788
• Average Response Time: Within 5 hours

Account Deletion

You have the right to request the deletion of your account and associated personal data at any time. If you wish to delete your account, please visit our Account Deletion Request page and follow the instructions.

Upon receiving your request, we will process the deletion of your account within a reasonable timeframe, subject to any legal or operational requirements that may necessitate data retention.

Effective Date

May 13, 2026